Unicall/Center

"Small Biz Call Center with CRM"

Characteristics

Unicall/Center is a call/customer/contact center system with CRM(Customer Relationship Management) function and displays the caller information on the screen automatically when receiving calls. You can foreknow the customer's information and give the satisfactory service to the customer, and provide services like caller display, call list, customer management, E-mail, SMS, etc. to clients effectively and store information onto user's PC.

Unicall/Center displays the caller information through the CID device and is applicable up to 4 telephone lines and is very effective in key phone, PBX, etc..

System Composition
The system composition of Unicall/Center is shown in the figure below.

PC Environment

Services

Function
Unicall/Center has the following functions to improve the business efficiency, and it is very easy and convenient to use.

1. Caller display: Caller ID phone function and displays the caller's information and phone number.
2. Display All: Displays the core information of the customer with calling sequence number for for all the telephone lines.
3. Call list: Displays the call list in order of recent time and frequency during absence.
4. Connection management: Stores and manages the personal information in the database based on the name card function.
   
5. Member management: Stores and manages the member information as group in the database.
   
6. Customer management: Stores and manages the customer information(company etc..) in the database.
   
7. Key number: Manages the key number and the database of call list and displays the statusof telephone call.
   
8. Memo: Memos for the reference on customer information screen, calling screen, etc..
9. E-mail sending: Sends e-mail to the customer.
10. SMS sending: Sends SMS by PC.
    

Main Display

Application Example

Unicall/Center is a call/customer/contact center product based on CID. The followings are examples that Unicall/Center can be used appropriately in consideration of its functions.

• A customer center
• A contact center
• A call center

Models & Capacities

Product Model

Product Environment

• Applicable up to four trunk lines.
  
• Can use CRM PCs as many as you want.
  
• CID device is not needed in your key phone, PBX, etc.
  
• Any PCs through internet environment.
  
• CID information from telephony office may be needed.

Product Price(FOB)

• Unicall/office: 700USD

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