Unicall/SDS

"Subsitute Driver System with CID"

Characteristics

Unicall/SDS is a Substitute Driver System(SDS) with CID function. Unicall/SDS is suitable for the call center of SDS. It is possible to construct SDS call center with the conventional PBX or Centrex , and it is suitable for constructing a global call center. It is also possible to cut expenses dramatically.

System Composition
The system composition of Unicall/SDS is shown in the figure below.

PC Environment

Internet Environment
It is strongly recommended to use public IP.

Services

Function
Unicall/SDS, based upon the CRM program, has many efficient functions to improve customer services, and is very easy and convenient to manage the customer, order, sales and business.

① Mobile Internet: The call center supplies the customer list to the drivers in realtime. Once a driver selects a certern customer, other drivers cann't select the customer.

• The call center supplies the customer list.
  
• A driver selects a customer.

② Auto Mode: If the auto mode is setted, it is possible to operate the call center without human beings. You don't need to intervene.

③ Security Function: Supplies a pass word to both the customer and the driver for each call.

④ Customer Function: It is the functions for displaying the customer information, registering the new customer's information, managing the existing customer's information and retrieving the customer with various search conditions.

• Displays the customer information
  
• Registers the new customer information
  
• Modifies and deletes the existing customer information
  
• Files and modifies point, and displays its contents
  
• Retrieves the customer list with address, name, phone number, point, order frequency, etc.

⑤ Receipt Function: Processes the customer's order quickly and efficiently, also displays and manages the process from order taking to delivery.

• Displays the customer information and order contents
  
• Inputs, modifies and cancels the order
  
• Displays the order list under processing

⑥ Sales Function: It is the functions for displaying and managing the detailed volume of sales and sales revenue periodically and characteristically.

• Displays the sales profile of the given item within a specified period
  
• Displays the sales profile of the given category within a specified period
  
• Displays the gross and volume of sales within a specified period
  
• Displays the total sum of the delivery and store sales
  
• Displays the gross sales and order quantity

⑦ Business Function: It is the functions for managing the sales by analyzing the customer information and characteristics of sales and order type.

• Analyzes the detailed information of the customer
  
• Analyzes the sales breakdown in a day, month, year, etc.
  
• Analyzes the sales profile of the given category within a specified period
  
• Saves the result, etc.

⑧ Supplementary Function : It is the optional or supplementary functions

• Memo: Memos for the reference on customer information screen, order taking screen, etc..
  
• E-mail sending: Sends e-mail to the customer.
• SMS sending: Sends SMS by PC.
  

Data Compatibility
It is compatibile with CSV and Excel file.

Main Display

Models & Capacities

Product Model

Product Performance

• Can use any mobile phone without getting a new me.
  
• Display departing and arrival spot of the customer in realtime.
  
• Suitable for up to medium call center.
  

Product Price(FOB)

• 310 USD

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